Effective Date: [04-28-2025]
At [J KAI MEDIA], we strive to ensure you are satisfied with every purchase. Below are the terms and conditions of our refund policy for digital products (courses) and physical products.
Due to the nature of digital products, [J KAI MEDIA] offers a 14-day refund policy for online courses. However, refunds will only be issued if the course has not been accessed or viewed.
Refunds for Unused Courses: You can request a full refund within 14 days from the date of purchase, provided the course content has not been accessed or downloaded.
No Refunds after Access: Once the course has been accessed or downloaded, we cannot offer refunds. By accessing or downloading the course, you acknowledge and agree to this policy.
To request a refund for an unused course, please email us at [support@jkaimedia.com] within the 14-day period, including your order number and the reason for the request.
We want to ensure that you are satisfied with your purchase. For physical products, we have the following return and refund policy:
Damaged or Defective Products: If your product is damaged or defective upon arrival, please contact us within 30 days of receiving the item for a full refund or replacement. We may ask for photographic evidence of the damage.
Returns for Non-Defective Products: Returns for non-defective products may be accepted within 30 days from the date of delivery, but are subject to a restocking fee and shipping costs will be the responsibility of the customer. If you wish to return an item that is not defective, please email us at [support@jkaimedia.com] to initiate the return process.
Please note that items must be returned in new, unused condition with all original packaging to be eligible for a return.
To initiate a refund for either digital or physical products, please contact us at [support@jkaimedia.com], providing the following:
Your order number.
A brief description of the issue.
For physical product returns, photographic evidence of damage (if applicable).
We will respond within 3-5 business days to process your request.
This refund policy complies with the consumer protection laws of Hawaii and federal regulations for online sales. However, [J KAI MEDIA] reserves the right to modify this policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
For questions or concerns regarding our refund policy, please reach out to us at:
Email: [support@jkaimedia.com]